FAQs

ORDERS, SHIPPING AND RETURNS

HOW CAN I PAY?

We have an easy and quick check out process. We accepting credit and debit cards such as Visa, Mastercard, American Express, Discovery. Additionally we accepting Shop Pay, PayPal, Google Pay, ApplePay and some other additional payments.

CAN I TRACK MY ORDER?

Yes. You will receive a tracking number for your package with your shipping conformation e-mail from "Divine Gem Cat" once your order has shipped. If you can't find your order conformation or shipping conformation e-mail, please check your other e-mail folders. If you still can't find any information please send your e-mail to: Yelena@divinegemcat.com and we will be happy to assist you.

DO YOU ACCEPT RETURNS?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at  yelena@divinegemcat.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

CAN I EXCHANGE MY ITEMS?

We are generally do not provide exchanges. However, if you're interested in exchanging an item, please reach out via email to Yelena at Yelena@divinegemcat.com. We'll be happy to discuss the specific item you're considering. We're pleased to offer unique, one-of-a-kind items that are truly irreplaceable.

HOW CAN I CANCEL MY ORDER?

If you need to cancel your order please send us an e-mail: divinegemcat@gmail.com ASAP.  Order cannot be cancelled ones shipped.

Please note that  cancelled orders will be refund minus 10% restocking fee.

WHAT IS THE SHIPPING COST?

Shipping is FREE to you on your USA order of $50 or more!

For all orders under $50 you will pay flat rate $4.99. Your package will be shipped via USPS.

DO YOU SHIP INTERNATIONALLY?

Unfortunately we are not shipping internationally at this time.

MY PACKAGE ARRIVED DAMAGED. WHAT CAN I DO?

Shipping Policy for Damaged Packages

While we ensure that all orders leave our facility in perfect condition, we cannot be held responsible for damage occurring during transit. If your package arrives damaged, please follow these steps:

  1. Contact the Shipping Company: Reach out to the shipping company directly to report the damage and begin a claim process.
  2. Notify Us: Although we aren't responsible for in-transit damage, we kindly ask you to send us a photo of the damaged item as soon as possible. This information helps us maintain quality assurance and assist future processes.

We appreciate your cooperation and understanding. Please don't hesitate to reach out if there's anything else we can assist you with.

WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?

Once your order leaves our facility, we entrust its safe delivery to our shipping partners. Please note that we cannot be held responsible for lost or stolen packages after they have been dispatched. If you encounter such an issue, please follow these steps:

  1. Contact the Shipping Company: Begin by reaching out to the shipping company to report the loss or theft and initiate a claim with them.
  2. Track Your Shipment: Use the tracking information provided in your shipping confirmation email to follow up on your package's status.
  3. Notify Us: While we are not responsible for packages once they leave our facility, please feel free to notify us of the issue. We can assist you in contacting the shipping company if needed.

We understand the frustration such situations can cause and appreciate your understanding and cooperation. Please let us know if there's any other way we can assist you.

More FAQs

WHAT MATERIALS DO YOU USE?

At our store, we embrace a diverse range of mixed media materials to create our unique jewelry. Our selection includes silver, UV resin, polymer clay, leather, seashells, and natural stones. We carefully source our materials.

Many natural stones are carefully chosen and polished or tumbled by us to highlight its natural beauty and uniqueness.

WHAT IS RECRAFTED ELEGANCE COLLECTION?

Recycled & Repurposed Collection

Our Recycled and Repurposed Collection, where creativity meets sustainability. Each piece is crafted from pre-loved jewelry or materials, embodying unique ideas and an eco-friendly vision—"Let's Save Our Planet." By choosing these pieces, you're not only embracing one-of-a-kind jewelry but also supporting a meaningful cause, as a portion of each sale is donated to support a cat's shelter.

Items from this collection are not returnable.

HOW SHOULD I CARE FOR MY JEWELRY?

Jewelry Care Tips

Keep It Dry: Store your jewelry in a cool, dry place, away from direct sunlight. Avoid excess moisture and heat to preserve its beauty.

Separate Storage: Use individual pouches or compartments to prevent scratches and tangles.

Wear After Dressing: Put on your jewelry after applying makeup, sprays, and lotions to reduce exposure to these substances.

Handle With Care: When putting on or taking off jewelry, do so over a soft surface in case of accidental drops.

Avoid Physical Activities: Remove your jewelry before engaging in physical activities, such as exercising or swimming, to prevent damage or loss.

Secure Fastenings: Regularly check the clasps and settings to ensure they are secure.

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